Returns Info

We want every Nunbell purchase to feel like a good decision, but if you are not 100% satisfied with your purchase, you can return it to nunbellpets.com warehouse.

Please follow up the following policy:

Our policy lasts 14 days. If 14 days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the ORIGINAL PACKAGING.

Additional non-returnable items:

- Gift cards

To complete your return, we require a receipt or proof of purchase.

Please DO NOT send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

1.The items with obvious signs of use
2.The item that has been opened
3.Any item not in its original condition, is damaged or missing parts for reasons not due to our error
4.Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nunbellpets.com .

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nunbellpets.com for detailed RETURN PROCESS .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.